Customer Technical Support

About the Opportunity

At Driscoll's, we are passionate about delivering the freshest and highest-quality berries to consumers around the world. To support our continued growth, we are looking for a Customer Technical Support professional to join our Technical team in Maidstone. In this role, you will play a key part in maintaining exceptional quality standards, supporting customer relationships, and ensuring technical processes run smoothly across our business.

Responsibilities

• Support Technical Account Managers and the Head of Technical with day to day technical activities.
• Manage and maintain technical databases, approval systems, and grower approval records.
• Coordinate retailer and new variety sampling programmes while ensuring traceability and compliance.
• Investigate customer complaints, depot rejections, and quality issues, providing clear analysis and reporting.
• Produce trend analysis, performance reports, and quality insights for customers and internal stakeholders.
• Prepare weekly crop reports and collate relevant weather and production data.
• Maintain customer portals, retailer specifications, and technical documentation.
• Support retailer quality trackers, scorecards, and performance reporting.
• Take ownership of complaints data management and maintain a central reporting database.
• Identify opportunities to improve processes, reporting accuracy, and ways of working.
• Provide administrative support to the wider Technical team, including meeting coordination, reporting, and follow-up actions.

What We Offer

• Opportunity to work for the global market leader in fresh berries.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Exposure to major retailers and international supply chain operations.
• Chance to make a direct impact on product quality, customer satisfaction, and business performance.

Candidate Profile

• Organised and proactive individual who enjoys working with data, solving problems, and collaborating with a wide range of stakeholders.
• Detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.
• Experience in a technical support, quality, customer service, or similar operational role.
• Experience within fresh produce, soft fruit, food manufacturing, agriculture, or a related industry is highly desirable.
• Strong analytical skills with the ability to identify trends and provide practical recommendations.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and the ability to manage multiple deadlines simultaneously.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Continuous improvement mindset and willingness to contribute new ideas.