Customer Technical Administrator
Posted 4 days 9 hours ago by Whitworths Limited
What are the main responsibilities of the job role? (add several bullet points to capture the essence of the role)
- Log all complaints accurately and in a timely manner
- Ensure appropriate escalation where needed
- Report on trends and KPIs
- Support continuous improvement through clear data visibility
- Coordinate customer benchmarking projects
- Pull and prepare samples for review
- Support preparation of initial reports
- Send samples to customers and manage stock effectively
- Coordinate and organise internal taste panels
- Ensure all supporting admin is completed
- Track and record results clearly
- Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
- Excellent organisational and time management skills
- Ability to manage own workload and prioritise effectively
- Highly organised and detail-focused
- Comfortable handling technical and sensitive information (GDPR aware)
- A confident communicator who adapts to different audiences
- Proactive, reliable and solution-focused
- A strong team player who builds great relationships
- Solutions - We deliver for our customers and our business
- Teamwork - We work cross-functionally as one team
- Accountability - We keep our promises
- Respect - We trust, grow and support our people
You'll join a business with strong retail partnerships, exciting product categories and a focus on quality, compliance and continuous improvement. This role offers real exposure across Customer Technical operations and is ideal for someone looking to build a career in Technical, Quality or Customer Account functions.
If you are organised, data-savvy and passionate about food quality, we would love to hear from you.
About UsWe're on an exciting mission here at Whitworths - to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We're the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond.
There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you'll also have access to a number of family friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.