Customer Supporter

£13.23 per hour - 22.5 hours per week - Baird Lodge, Lumley Close, Ely, Cambridgeshire, CB7 4FF

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

Qualifications

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Benefits

• 33 days' annual leave pro rata (rising to 38, including bank holidays)
• Occupational sick pay linked to length of service
• Contributory pension scheme
• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Inclusion

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout the application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Legal & checks

This role requires safeguarding and pre-employment checks, including criminal records and overseas police checks if needed. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application and will be paid for. We work closely with the Home Office in order to prevent illegal working.