Customer Support, Veeqo

Job ID: Project Kite - UK Parent

Key job responsibilities

• You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
• You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
• You'll contribute to cross functional projects, from training development, knowledge base creation and participate in on site seller visits, supporting business launches and resolving high impact issues in partnership with the wider Veeqo team.
• You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher value work.
• In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge sharing, and continuous learning.

A day in the life

Your day kicks off with a team huddle - a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self service. No two days look the same, and there's always an opportunity to make a real impact - for our sellers and for the team.

About the team

Veeqo is Amazon's multi channel shipping and inventory platform, purpose built for fast growth e commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it.

Basic Qualifications

• Experience in English language communication skills, both written and verbal.
• Experience in customer service.
• Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Preferred Qualifications

• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner.
• Knowledge of and passion for e commerce.
• Experience running metrics reports, analysing data to identify problems and using data analysis to generate and explain metrics.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.