Customer Support Technician Apprentice - Sunbury

Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations - no two days are the same!

• Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same.
• Support customers with a wide variety of needs across hardware, software, and infrastructure.
• Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs.
• Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised.
• Recommend suitable digital products and services to help customers get the most from their technology.
• Travel between customer locations as part of a dynamic, field-based role.
• Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience.

• Work on-site across different customer locations.
• Install, configure, and optimise BT products, apps, and services.
• Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
• Support installations, migrations, and rollouts.
• Diagnose and resolve hardware and software issues.
• Guide customers through solutions and recommend suitable digital products and services.