Customer Support Team Lead: Coaching & Escalations

A customer service company is seeking a UK Customer Team Lead in the Metropolitan Borough of Solihull. In this role, you will lead a team of Customer Support Agents, drive performance based on KPIs, and manage escalations. Essential qualifications include over two years of leadership experience, strong communication skills, and a proactive approach to problem-solving. The position offers a significant opportunity to shape customer interactions and improve service delivery.