Customer Support Team Lead - Elevate Service & Growth

IRIS Software Group is seeking a Customer Support Team Leader to lead a small team of 2nd and 3rd Line Support Analysts, driving high service levels and customer satisfaction. You will mentor staff, manage escalations, and work with Product, Development, Customer Success and Account Management to deliver optimal outcomes for customers.

We value leadership, coaching and a customer-centric mindset, with responsibilities covering performance metrics, resource planning, recruitment and stakeholder