Customer Support Partner

About the role

As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
Due to its nature and financial legislation, you must be 18 years or older to work in this role.

Key Responsibilities

• Approach work with a friendly, welcoming and self motivated attitude to provide the best possible customer experience.
• Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
• Be an ambassador for the John Lewis brand and its reputation as a trusted company.
• Support the wider shop when required and coach Partners on our services and on how to handle customer queries/complaints.
• Promote our services at in store events.

Essential skills & experience

• Excellent customer service skills.
• Great computer skills with the ability to work with multiple software.
• Strong admin/organisational skills, whilst paying close attention to detail and compliance.
• Excellent communication skills with a logical approach.

Desirable skills & experience

• Previous experience of working in a customer facing role.
• Willingness to receive training and perform at your best every day.

Various full time and part time hours required across seven days, including early starts, late finishes, evenings and weekends.

Important points to note

It's important to note that some of our roles are subject to pre employment vetting (including DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third party registered body; financial probity checks may also be required for some roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which may mean you need more time to complete your application, please contact us as soon as possible.

We want all Partners to have a good work life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during the interview.