Customer Support Operator
Posted 2 hours 48 minutes ago by MandM Direct Ltd
£12.50 Hourly
Permanent
Full Time
Temporary Jobs
Herefordshire, Hereford, United Kingdom, HR4 9HT
Job Description
The Company:
MandM Direct is one of Europe's leading off-price retailers, with over 3 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands.
The Role:
We are seeking temporary Customer Support Operators to join our team at our Head Office in Hereford, Herefordshire. We are looking for adaptable, customer-focused individuals to support our Contact Centre during our busy peak period.
As a Customer Support Operator, your main responsibility will be to professionally handle customer inquiries via online messages, including questions about deliveries, returns, and orders. Comprehensive onsite training will be provided to ensure your success in the role.
About You:
Interested? To be considered you will need to have:
Previous experience as a Customer Service Advisor or in an office-based role is desirable
Strong communication skills across all levels
Ability to quickly learn and adapt to new software
Confident with IT and computer systems
Fast and accurate typing skills
Attention to detail when recording customer interactions
Empathy and the ability to understand and relate to the customer's perspective
Capable of working both independently and collaboratively within a team
Hours of work:
9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).
Hourly Rate:
We offer a competitive hourly rate of £12.50 for 18 years +.
Job Types: Full-time, Temporary
Pay: £12.50 per hour
Benefits:
Casual dress
Employee discount
On-site parking
Work Location: In person
MandM Direct is one of Europe's leading off-price retailers, with over 3 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands.
The Role:
We are seeking temporary Customer Support Operators to join our team at our Head Office in Hereford, Herefordshire. We are looking for adaptable, customer-focused individuals to support our Contact Centre during our busy peak period.
As a Customer Support Operator, your main responsibility will be to professionally handle customer inquiries via online messages, including questions about deliveries, returns, and orders. Comprehensive onsite training will be provided to ensure your success in the role.
About You:
Interested? To be considered you will need to have:
Previous experience as a Customer Service Advisor or in an office-based role is desirable
Strong communication skills across all levels
Ability to quickly learn and adapt to new software
Confident with IT and computer systems
Fast and accurate typing skills
Attention to detail when recording customer interactions
Empathy and the ability to understand and relate to the customer's perspective
Capable of working both independently and collaboratively within a team
Hours of work:
9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).
Hourly Rate:
We offer a competitive hourly rate of £12.50 for 18 years +.
Job Types: Full-time, Temporary
Pay: £12.50 per hour
Benefits:
Casual dress
Employee discount
On-site parking
Work Location: In person