Customer Support Lead
Posted 2 hours 16 minutes ago by MTrec Ltd
Permanent
Not Specified
Customer Service Jobs
England, United Kingdom
Job Description
The Role 
- Will manage a consistent, competent and customer focused team.
- Always prioritising customer needs ensuring clear communication for the customer.
- Oversee day to day performance of the team.
- Maintain compliance with defined KPI's and drive performance against key metrics.
- Provide coaching, training and reviews.
- Managing customer experience and resolving issues.
- Liaising with a range of departments to do this.
- Previous experience in a similar role.
- Excellent communicator both in written and verbal forms.
- Ability to manage and prioritise a busy workload and team.
- Excellent attention to detail.
- You will be working for a well established growing employer.
- An excellent salary.
- A good pension scheme.
- A company experiencing continued growth, expansion and investment.
- The company is fully compliant with the latest health and safety requirements for current safe working practices.