Customer Support Engineer
Posted 15 hours 15 minutes ago by LA International Computer Consultants Ltd
CUSTOMER Support Engineer REQUIRED IN THE NETHERLANDS
IMMEDIATE START AVAILABLE
Long term contract with quarterly renewals
Dutch and English are mandatory, French would be advantageous
On site working in Den Haag
Must be able to work in NL without visa support
Electrical Engineering, Power Systems, Renewable Energy, or related technical field.
Requirement:
The 5*8 hour L1 service provider picks up the phone from Customer
Guide customer to collect information and log according Huawei engineer require
Assist to create the ticket for customer according procedure of Huawei
Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.
Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
Assist in product acceptance testing, firmware updates, and remote configuration when required.
Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.