Customer Support Agent

Customer Support Agent

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We're one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you're a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Responsibilities

Make an impact

• Assist the Customer Service team in daily service activities and being first contact point of customers with receiving field service, spare part and technical support and sales requests;
• Develop, prepare and present sales proposal/quotations for customers; secure or renew orders;
• Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs;
• Provide proactive technical sales support to maximise customer experience and spending
• Generate new business and ensures growth of existing accounts;
• Manage the opportunity pipeline of the Customer Service business with active follow up together with the Account Managers;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Advocate for the customer and provide exceptional customer service at all times

Application Requirements

What you need to succeed

• Minimum 3 years of experience in technical position with customer interaction, preferably in a multinational company
• The ability to prepare sales quotations, presentations and reports using IT tools (Salesforce, SAP, Office etc.)
• Good understanding and experience in SAP.
• Customer oriented behavior with necessary soft skills while communicating with internal and external customers.
• Excellent coordination, planning, problem solving, able to work under pressure.
• Good communication and interpersonal skills.Experience with CRM system - ideally SalesForce