Customer Support Advisor

Company Information

Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position

Overview

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and customer-focused Customer Support Advisor - Technology to join our growing Digital department.

Key Responsibilities

• Provide end-to-end customer support for the onboarding and configuration of connectivity products and digital services.
• Administer customer agreements, registrations, and system updates across multiple digital platforms.
• Manage customer enquiries covering product pricing, installations, subscriptions, and renewals.
• Collaborate with internal stakeholders to support and deliver against key performance indicators (KPIs).
• Enable customers to maximise adoption, utilisation, and performance of digital solutions.
• Support internal stakeholders by contributing to and maintaining weekly reporting and performance insights.

Knowledge, Skills and Experience

• 2-3 years in a customer service or customer facing role.
• Experience in a technology based environment (desirable).
• Background in contact centres or similar fast paced environments.
• Excellent communication and relationship building skills.
• Strong IT skills with the ability to learn new systems quickly.
• Organised and able to manage multiple priorities.
• A customer first mindset with a proactive approach.
• Commercial awareness and confidence in suggesting upgrades or additional services.
• Familiarity with connectivity or digital services.

What We Offer

In addition to a competitive salary, 25 days holiday + bank holidays and up to 7% pension you will benefit from a comprehensive benefits package, a supportive and collaborative work environment, and opportunities for professional growth and development.

Equal Employment Opportunity

Finning is an equal opportunity employer. We actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.