Customer Support Advisor

Posted 5 days 3 hours ago by Yolk Recruitment Ltd

Permanent
Full Time
Customer Service Jobs
Gwent, Blackwood, United Kingdom, NP120
Job Description
Customer Support Advisor

Salary: £28,000 - £29,000 per annum
Location: Blackwood

The Opportunity

Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor.

This is an excellent opportunity to join a fast paced, growing business supplying high quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business.

The Role

Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business.

Key Responsibilities
  • Manage day to day operational and administrative customer requirements
  • Handle inbound customer queries and provide timely support
  • Provide updates on orders and deliveries
  • Process customer purchase orders accurately
  • Coordinate weekly customer update meetings
  • Maintain accurate customer records and information
  • Liaise with logistics partners to arrange and track deliveries
  • Support coordination of new product launches
  • Communicate effectively with internal teams regarding customer needs
About You
  • Previous experience in a customer service or sales support role
  • Strong communication skills, both written and verbal
  • Confident with numbers and attention to detail
  • Proficient in Microsoft Office
  • Experience with Sage 200 is advantageous but not essential
Key Attributes
  • Strong organisational skills with the ability to manage multiple priorities
  • Excellent attention to detail with a "right first time" approach
  • Confident working with stakeholders at all levels
  • Team player with a proactive and flexible attitude
  • Self motivated with the ability to work independently when required
What's on Offer
  • Salary of £28,000 - £29,000
  • 33 days annual leave (including bank holidays)
  • Additional holiday entitlement with service
  • Death in Service benefit (3x salary)
  • Employee Assistance Programme (EAP)
  • 5% employer pension contribution
  • Early finishes on Fridays
  • Free on site fruit
  • Stable, full time on site role within a growing business