Customer Support

• You'll start your journey in one of our branches, providing face to face support to customers.
• While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
• This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
• You'll also recognise opportunities to connect customers with the right products and services.

Requirements

• A minimum of 12 months customer service experience.
• A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship building, ensuring a positive experience for customers while promoting digital banking services.

Highest-signal resume keywords

• Customer Service Experience
• Empathy
• Relationship Building
• Collaboration
• Digital Banking Support

ATS Optimization Keywords Soft Skills

• Communication
• Integrity
• Care
• Adaptability
• Teamwork

Industry Keywords

• Customer Support
• Financial Services
• Fraud Resolution
• Vulnerable Customers
• Digital Services

Tools & Technologies

• Online Banking
• Mobile Banking