Customer Support

• Providing face to face support to customers.
• Handling everyday banking tasks.
• Helping people through important moments - offering reassurance, guidance and practical support.
• Supporting someone through a bereavement or resolving a fraud concern.
• Helping vulnerable customers and building confidence with digital banking.
• Promoting and supporting digital services, and helping customers use online and mobile banking independently.
• Recognizing opportunities to connect customers with the right products and services.
• Potentially progressing into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

Requirements

• A minimum of 12 months customer service experience.
• A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Core Competencies

Demonstrates strong customer service skills with a focus on empathy, relationship building, and problem resolution. Capable of promoting digital banking services and providing practical support to customers during critical moments.

Highest-signal resume keywords

• Customer Service Experience
• Empathy
• Relationship Building
• Digital Banking Support
• Collaboration

Soft Skills

• Honesty
• Genuine Care
• Integrity
• Commitment
• Teamwork

Industry Keywords

• Digital Services
• Online Banking
• Mobile Banking
• Customer Experience
• Fraud Resolution
• Vulnerable Customers
• Bereavement Support