Customer Success Trainer - EMEA

Overview

Amplitude's Customer Education team is seeking a Technical Trainer / Customer Success Trainer to enable our customers to maximise the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region, joining an impactful global team that shapes how customers achieve success and contributes directly to the company's growth.

Responsibilities

• Deliver engaging training sessions: Facilitate training in various formats-including live virtual sessions, in person workshops, and recorded/asynchronous sessions-for customers, partners, and internal teams.
• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Master Amplitude's products: Develop deep expertise across Amplitude's growing product suite-including Analytics, Session Replay, Experimentation, and Guides & Surveys-to answer customer questions and guide them effectively.
• Leverage AI tools in training design and preparation workflows to increase efficiency, elevate content quality, and scale impact.
• Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
• Support internal enablement: Provide product training for Amplitude team members as needed.
• Work cross functionally: Partner with customer facing teams and account stakeholders to ensure a seamless training experience.
• Support and enable regional services partners