Customer Success People Lead - Coach & Growth Champion

Xero is seeking a Customer Success People Lead to empower customers, drive advocacy, and improve product adoption. You will mentor a specialized team within the Customer Experience function and shape strategic campaigns to boost long-term satisfaction.

You will collaborate with global teams to deliver impactful onboarding and growth initiatives for small businesses and advisors, using tools like Salesforce, Gainsight, or HubSpot to monitor health data and optimize workflows.