Customer Success Manager (Search Marketing Analytics)

Shape the future of Search.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As an SEO Marketer Customer Success Manager, you drive impact for BrightEdge's most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

How you'll spend your time:

• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
• Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
• Drive integrations and implementations to completion.
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
• Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
• Run frequent customer sessions independently, setting strong agendas and executing post session follow up.
• Identify, engage, and train different divisions within a customer's organisation.
• Provide day to day engagement that delivers high levels of customer value and supports renewal.
• Configure platform to support advanced AI use cases and support customers with this changing search landscape.

We're excited about you if you have:

• 5+ years of relevant experience managing multiple customer accounts
• Experience doing discovery of business goals and needs
• Experience driving technology/platform adoption and usage
• Strong verbal and written communication skills and presentation skills
• Working knowledge of SEO/Digital marketing
• Experience managing complex integrations
• Thorough understanding of digital marketing
• Experience with web analytics, Adobe Analytics a strong plus
• Bachelor's degree required

Benefits:

• Competitive salary and bonus
• Comprehensive benefits (including BUPA healthcare)
• Fully stocked kitchens
• Social events
• Opportunity to expand your experience and knowledge
• Smart and fun colleagues
• Central London location (Labs Holborn)
• Working in a fast paced environment where you can make a difference

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.