Customer Success Manager (m/f/x)

We're looking for a Customer Success Manager to ensure our clients are not only successful in deploying atmio but are also empowered , engaged , and expanding their use of our platform. You'll take the lead on relationship management , retention , and upsell opportunities , working closely with our software and sales teams to deliver exceptional service and surface critical feedback .

You'll join a small but growing team - this is our second hire in Customer Success - and help define the playbook, structure, and processes that will scale with us.

Activities

Key Responsibilities

• Relationship & retention : Build strong, trust-based relationships with key customer stakeholders, monitor account health, and drive renewals and expansions
• Customer enablement : Develop onboarding programs and proactive training (including onsite where needed) that lead to self-sufficient, happy users
• Voice of the customer : Gather insights and feedback, helping product and software teams prioritise improvements based on real customer needs
• Operational excellence : Contribute to internal CS tooling, documentation, and scalable processes (including health monitoring and onboarding flows)

Requirements

• 2+ years of experience in Customer Success , Account Management , or Implementation - ideally with senior-level B2B clients
• A track record in upselling and driving renewals
• Strong project management skills and a data-savvy mindset
• Experience working with technical products and cross-functional teams (Sales, Software, Product)
• Excellent communication and conflict resolution skills
• A proactive , ownership-driven attitude and a willingness to step outside your comfort zone
• Fluency in German and English (a third language is a plus)

Team

You are going to be the second hire to our growing customer success team, while you focus on customer relationshps our colleague will focus on the technical side of things.

Application Process

• 15 min screening call w/ Talent Acquistion
• 30 min Department call w/ Department Lead
• 1,5 h Case Study & Culture Fit Interview
• 20 mins Get to know the Team
• Reference Call