Customer Success Manager, Global Seller Supply Chain
Posted 10 hours 34 minutes ago by Amazon
ID de vacante: Amazon (Shanghai) International Trading Company Limited Shenzhen Branch
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party sellers. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 20 overseas marketplaces and supporting their success and growth. Our vision is to be the first choice for all Chinese businesses to go global.
We are seeking a dynamic, highly motivated Program Operations Manager to join our central PMO team. The ideal candidate is eager to learn about customers, has a successful track record in driving results, partnering cross-functionally, and possesses excellent oral and written communication skills.
As a Customer Success Manager, you will identify and address customer pain points by working with cross-functional teams (internal and external) to create, execute, and optimize SOPs, and support new product and solution launches. You will also build accurate forecasting, metrics, tools, and reports to ensure results.
This is a unique opportunity to play a highly visible role in an exciting, fast-paced business, make an impact, and have fun!
The key responsibilities include:
- Managing an assigned Seller journey domain
- Deepening understanding of Seller Experience and industry insights within the domain
- Driving go-to-market strategies and educational initiatives for Account Managers and Sellers in the domain
- Owning operational planning within the domain
- Partnering with product managers to drive product features and contribute to PR FAQs with quality Voice of Customer (VoS)
Minimum qualifications:
- Bachelor's degree in a technical or business-related field
- 5+ years of experience in sales, operations, finance, or business analysis
- Proficiency in creating reports, optimizing processes, and driving business results
- Advanced Excel skills and moderate SQL experience
- Excellent verbal and written communication skills in Chinese and English
Preferred qualifications:
- Experience with business intelligence tools
- Supply chain or logistics background
- Experience in program or product management
We foster an inclusive culture that empowers Amazonians to deliver the best results. If you have a disability and need accommodations during the application or onboarding process, please visit this link . For other regions, please contact your Recruiting Partner.