Customer Success Manager

Customer Success Manager - Executive Programmes

Peterborough Office Based Up to £35,000 DOE Full Time

Do you thrive on building long-term relationships rather than chasing new business?

Are you someone who genuinely enjoys helping clients achieve their goals, spotting opportunities to add value and delivering an outstanding customer experience?

If so, we'd love to hear from you.

We're looking for a proactive and commercially minded Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they receive an exceptional experience from onboarding through to renewal.

This is a relationship-led role where your focus will be on client retention, programme success and identifying opportunities for clients to continue their journey. If you're passionate about customer experience and enjoy making a genuine difference, this could be the perfect opportunity.

As Customer Success Manager, you'll become the trusted point of contact for your clients, building lasting relationships while ensuring they gain maximum value from their programmes.

You'll be responsible for:

• Managing a portfolio of existing client accounts.

• Building strong, long-term relationships through regular communication.

• Conducting proactive programme reviews and identifying any potential issues before they arise.

• Leading renewal conversations to maximise client retention.

• Identifying opportunities for clients to progress onto additional programmes and services.

• Working closely with internal teams to ensure clients receive an exceptional experience throughout their journey.

• Maintaining accurate CRM records and client activity.

• Producing reports and analysing programme performance to identify trends and opportunities for improvement.

• Responding promptly to client enquiries across phone, email and messaging platforms.

You'll ideally have experience within:

• Customer Success

• Account Management

• Client Relationship Management

• Customer Experience

• Membership or Training Services

You'll also bring:

• Outstanding communication and relationship-building skills.

• A genuine passion for delivering exceptional customer service.

• Strong organisational and time management skills.

• A commercial mindset with the ability to recognise opportunities to add value.

• Confidence managing multiple priorities in a fast-paced environment.

• Excellent IT skills and experience using CRM systems.

• A proactive, positive and solutions-focused attitude.

• Salary up to £35,000 DOE

• Office-based role in Peterborough.

• Monday to Friday working hours.

• A supportive, collaborative team environment.

• Genuine opportunities for career progression and personal development.

• A varied role where you'll have real ownership and the opportunity to make a tangible impact.

• The chance to work with engaged clients and build long-lasting professional relationships.

If you're looking for a role where relationship management, customer success and commercial awareness go hand in hand, we'd love to hear from you.

Apply today and take the next step in your Customer Success career!