Customer Success Manager

Salary: Circa £40,000 per annum

Hours: 37.5 hours per week, from 8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm on Friday, with an hour for lunch (unpaid) each day

Benefits

• 20 days + 8 bank holidays, rising to 25 days through length of service
• Pension
• Free parking
• Flexible working
• Birthday off each year
• Training and career development
• Social events and much more

Qualifications and Experience

• 3 years' experience in a Customer Success/Account Management or B2B Client Services position, ideally within wholesale/retail or distribution
• Degree in Business/Marketing or Communications (not essential)
• Strong management experience

Within this position you will be the primary contact for all Customers and Sales Reps, and you will be responsible for some of the following duties.

Responsibilities

• Act as the main point of contact for key customers, understanding their needs and product usage
• Support sales reps on-boarding new customers
• Monitor order fulfilment, delivery schedules, stock availability
• Upsell and cross-sell products based on customers' buying behaviour/data
• Manage and distribute customer enquiries, complaints and escalations
• Work with sales, warehouse and procurement
• Direct line management of 2 Customer Service Administrators and 1 Sales Assistant

If you would like to apply for this position then please send your CV across today.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.