Customer Success Manager

Take the clearer route to real customer impact. At clearer.io, we're reimagining eCommerce through a standout suite of innovative apps for search, discovery, and customer engagement. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth.

If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape - clearer.io is where you can grow and shape the future of online retail.

Your Impact:

As a Customer Success Manager (German speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform - every day.

What You'll Do: Portfolio & Revenue Ownership

• Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. In addition, you proactively identify and engage smaller accounts below our managed threshold when expansion signals arise - driving incremental revenue without a formal assignment.
• Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.
• Own renewal strategy, execution, and forecasting accuracy - maintaining clear visibility on risk, upside, and commit positions.

Strategic Account Management

• Act as a trusted advisor - understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning.
• Identify, position, and close expansion opportunities across the Clearer suite, including cross sell, bundling, and usage growth.
• Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.

Product & Market Expertise

• Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data driven guidance to customers.

Collaboration & Operations

• Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities and improve lifecycle performance.
• Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements.
• Maintain high standards in CRM hygiene, account planning, documentation and reporting.

What You'll Bring:

• 2-4 years of experience in Customer Success, Account Management, or a similar role - ideally within SaaS or eCommerce.
• A proven track record in retention, renewals, and expansion.
• Native or fluent (C1-C2) German and fluent English (written and spoken) are essential.
• A strong commercial mindset - you spot opportunities and act on them.
• Excellent communication and presentation skills; you translate complexity into clarity.
• Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data driven approach to your work.
• Self starter mentality with the ability to prioritise and thrive in a fast paced, international environment.

Why clearer.io?

• Customers at the heart: We obsess over their needs so we can grow together.
• Purposeful progress: We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action.
• Always open: We build trust through transparency and global collaboration.

Clear Benefits (UK)

Private medical insurance, 20 days paid holiday, your Birthday day off plus 8 public holidays.

We're here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we'd love to hear from you.