Customer Success Manager

Information on the company

Our client is a fast-growing SaaS provider specialises in optimisation technology for automotive logistics, using AI to help OEMs, dealer groups, rental organisations and transport providers reduce costs and increase conversion through advanced workflow and transport-planning software. The business has secured £4m in investment from notable UK backers, tripled revenue within the past year, and now partners with 12 of the UK's top 50 dealer groups. If you're looking for a fast paced environment with lots of ownership & development, this could be the place for you.

DAY TO DAY

This startup is hiring a Customer Success Manager to take ownership of the full customer lifecycle. This is the first dedicated role in the function, covering onboarding of new clients as well as ongoing relationship management across roughly 10 enterprise accounts, each generating £50k+ annually.

This is a pivotal hire with significant scope to develop and eventually lead the customer success capability as the company scales.

• Customer Onboarding & Account Management (50/50 split)

• Manage the journey from signed agreement through to go-live.

• Build strong relationships with senior operational stakeholders, including COOs, Operations Directors and Transport Managers.

• Lead quarterly business reviews for strategic accounts.

• Create and refine scalable processes for both onboarding and ongoing account management.

• Serve as the primary point of contact and trusted partner for assigned accounts.

• The ideal candidate

• 1-3 years' experience in customer success, account management or similar client-facing roles.

• Proactive, solutions-driven mindset with the ability to operate independently.

• Strong interest in using AI tools to enhance workflow and effectiveness.

• Confidence engaging with senior stakeholders, including COOs and Directors.

• London-based and able to attend the office regularly.

Why work here?

• Opportunity to build and shape the customer success function from the ground up, with clear progression to a leadership role.

• Direct influence on retention and account expansion - the core metrics for company success.

• Join a business with strong momentum: rapid revenue growth, major brand trials and significant product advancements.

• Work alongside a team with experience from leading automotive and SaaS organisations.

• Working closely with the business owners.

Interview process

• 30-minute introductory video call with co-founders.

• 1-hour practical task based on a realistic customer scenario.

• Final stage with senior leadership team members.