Customer Success Manager

Serve as the primary strategic contact for assigned customers - build deep relationships with revenue leaders, revenue operations, and sales power users.

Translate executive-level objectives into concrete Glyphic workflows and success plans that deliver measurable business outcomes.

Drive adoption and value realization: create and execute prescriptive onboarding and rollout plans that accelerate time-to-value and user engagement.

Monitor account health using product usage and performance data; surface risks early and run remediation and success plays to protect customers and ARR (Annual Recurring Revenue).

Lead the end-to-end renewal process, partnering cross-functionally with Sales and Legal to ensure a smooth renewal, maximize retention, and capture expansion opportunities.

Own quarterly and annual metrics tied to retention and expansion - and contribute directly to team revenue targets.

Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions.

Act as a voice of the customer internally - influence Product and Engineering priorities with clear, customer-backed requests and use cases.

2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software.

Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts.

Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes.

Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction.

Strong written and verbal communication skills; able to present clearly to executives and operational teams.

Highly organized, resourceful, and able to manage multiple complex projects with little oversight.

A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end.

Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers.

Customer obsession and a relentless focus on measurable impact.

Team players who raise the bar and help scale processes and best practices.

Creative problem-solvers who can turn imperfect information into clear plans and results.

Market-competitive total compensation package with equity (stock options).

Medical, dental, and vision insurance.

Flexible, unlimited vacation policy.

Collaborative, inclusive culture that values growth, learning, and excellence.

Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence.