Customer Success Manager

About Lawhive

We're on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent. We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.

The Role

This is a hands-on role for someone who loves building communities and thrives in a regulated or complex environment. You'll own the day-to-day management of our lawyer community, working across teams to ensure consistent, transparent communications and building the foundations for a vibrant professional network.

What you'll do

• Be the go-to person for our consultant lawyer community, currently 300+ and growing.
• Manage community channels (Slack, email updates, virtual drop-ins).
• Collaborate cross-functionally to curate and share the right updates with our lawyers.
• Drive engagement by sparking discussions, answering questions, and ensuring members feel supported.
• Support and facilitate virtual sessions and training (with subject matter experts leading where relevant).
• Oversee feedback loops, including handling community competitions.
• Begin to design and deliver in-person community events.
• Lay the groundwork for scaling the community function, including tools, playbooks, and best practices.

What we're looking for

• Experience in community management, ideally in a tech, marketplace, or regulated/professional environment.
• Strong execution skills: You're comfortable rolling up your sleeves and being the sole operator initially.
• Exceptional communication skills, both written and verbal.
• Ability to build trust and foster open, transparent relationships with a professional audience.
• Comfortable working cross-functionally to gather inputs and drive consistency.
• Bonus: Experience in legal, fintech, or another regulated/professional services field.

Benefits

UK Benefits:

• 34 Holidays (25 days annual leave + your birthday off + bank hols in England)
• Equity (Share Options)
• Pension
• Regular team building activities and socials!
• 20% off legal fees through Lawhive

US Benefits:

• Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover
• Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
• 401k: Matching contribution up to 2% of salary
• Equity: Options in Lawhive LTD