Customer Success Manager

London (remote-first, with the option to work from a coworking space in London once a week)

Reports to:

General Manager, EMEA

Contract type:

Permanent

Role type: About Us

Nova () is a fully distributed company with team members across North America, Europe, Asia, and EMEA. We partner with publishers, ad tech platforms, agencies, CTV providers, and retail media to revolutionize how creative automation is used globally. Nova is a cutting-edge leader in Social Display, empowering clients to repurpose social creative for programmatic use at scale. Our platform enables impactful campaigns across the open web, mobile apps, and CTV. By harnessing the power of automation, we help clients deliver highly personalized, dynamic content that drives measurable results. In the past year alone, Nova has supported 250+ of the world's top media publishers and platforms, generating $150 million in direct-sold digital advertising revenue and delivering over 15,000 campaigns in 30+ countries. With a relentless focus on scalability, effectiveness, and innovation, Nova continues to set the global standard for programmatic creative optimization.

Role Overview

We're looking for a Customer Success Manager to join our EMEA team, supporting both new and existing customers across Europe. In this role, you will help grow Nova's partnerships, optimize campaign performance, and ensure our clients achieve measurable business impact. This is an exciting opportunity for someone who thrives in a remote-first, collaborative environment and is eager to have a meaningful impact on a lean, fast-moving team.

Details Key Responsibilities

• Lead new client onboarding, ensuring a smooth and impactful start.
• Manage day-to-day campaign optimization and performance monitoring.
• Act as a trusted advisor by sharing best practices and proactively identifying solutions.
• Build and strengthen long-term customer relationships and partnerships.
• Serve as a customer advocate, relaying client needs internally and aligning them with Nova's product developments.
• Present product updates and translate them into clear business impact for clients.
• Identify, forecast and drive areas for revenue growth within existing accounts.
• Collaborate across global teams to drive consistency and innovation in client success.

About You

• Experience: Minimum of 3 years in digital advertising, media, or ad tech.
• Skills:
• Strong client-facing communication and presentation skills.
• Excellent organizational and project management abilities.
• Comfortable working autonomously and proactively in a distributed team.
• Strong internal communication and cross-team collaboration skills.
• Mindset: Self-directed, resourceful, and revenue-focused.
• Languages: Fluency in English required; French or German a strong plus.

What we Offer

• Fully remote work, with the option to join a coworking space in London once a week.
• 40 days of paid time off annually (bank holidays, vacation, and sick days).