Customer success manager

Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!

A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.

You will need:

• Experience in customer-facing account management, customer success, or client service roles.
• Strong empathy and top-tier communication skills.
• Background managing or supporting smaller commercial accounts.
• Exposure to software or tech-enabled services is an advantage.
• Midlands-based and happy to travel to Southampton once a month.

Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.

Day to day, you'll:

• Collaborate with a close-knit team to support and retain smaller commercial clients.
• Speak to customers daily, understanding challenges and resolving them with internal support.
• Deliver exceptional service, focusing on satisfaction over sales.
• Strengthen long-term client relationships, driving engagement and loyalty.

Why Apply?

• 100% remote with only monthly travel to Southampton
• Emphasis on empathy, service, and long-term client value
• Modern, agile ERP product with bi-weekly feature releases
• Clear progression opportunities into senior roles
• Supportive, expert team culture

please apply!