Customer Success Manager

We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products.

They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.

About the Role

This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You'll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.

Key Responsibilities:

• Responding promptly and professionally to customer queries via email, phone, and messaging platforms
• Managing and resolving customer complaints efficiently, always aiming for a positive outcome
• Maintaining the brand's excellent customer satisfaction ratings
• Building strong, lasting relationships with both new and existing customers
• Monitoring order fulfilment and resolving delivery issues with couriers
• Updating and managing customer data accurately

Ideal Candidate Profile

• Strong background in customer service, ideally in a senior or fast-paced environment
• Excellent communication and problem-solving skills
• A self-starter who takes ownership of customer issues and follows through to resolution
• Flexible and willing to go the extra mile to deliver an exceptional service
• Passionate about sport and excited to contribute to the growth of a premium brand

Company Values

The team operates with a clear set of values at its core:

• Respect and collaboration
• High energy and a positive mindset
• Personal responsibility and ownership
• A commitment to going above and beyond
• A team-first attitude and open, honest feedback

What's on Offer

• Competitive salary of £30,000 - £36,000 per annum
• Performance-based bonus scheme
• Clear opportunities for career progression
• Supportive and ambitious team culture
• Free on-site parking
• Casual dress and modern working environment
• Regular company events and team socials
• Employee discounts on premium products
• Company pension scheme

Working hours: Monday to Friday, 8-hour shifts. Some weekend availability may be required.

Ready to take the next step in your career?
Apply now to be part of an ambitious team building something special.