Customer Success Manager

Junior Customer Success Manager (Dutch speaking, Amsterdam)

Are you passionate about helping businesses thrive through impactful client relationships? Do you want to join a fast-growing tech company with a collaborative culture and clear growth path? We're looking for a driven and personable Junior Customer Success Manager to join our Customer Success team focused on SMB and small enterprise clients.

You will join a fast-growing SaaS company offering a comprehensive Learning Management System (LMS). Far more than just an e-learning tool, the solution enables companies to foster employee development across various departments and industries. The platform supports internal training creation, external course purchasing via a learning marketplace, onboarding programs, certification, and more.

About the Role

As a Junior Customer Success Manager, you'll be responsible for managing a portfolio of approximately 50 SMB/small enterprise clients. Your role will be pivotal in ensuring clients are successful, satisfied, and continuously gaining value from our solutions. You'll work in a hybrid team environment where scalable support, commercial insight, and a deep understanding of client needs go hand-in-hand.

Your responsibilities will include:

• Acting as the first point of contact for most client inquiries (40-50% inbox management)
• Driving commercial opportunities through upselling and cross-selling (30% of the role)
• Hosting monthly client sessions and plenary meetings (4 per month)
• Creating content and toolkits to support scalable customer success
• Conducting annual business reviews and managing client health dashboards
• Collaborating with other departments including Implementation and Product

Ideal Candidate Profile

We're looking for someone who brings both energy and structure to the table. You're someone who genuinely enjoys building relationships, solving problems, and identifying new opportunities for your clients.

You'll likely thrive in this role if you have:

• 1+ year experience in Customer Success, B2B Sales, SDR, Consultancy, Recruitment, or Account Management
• Strong communication and interpersonal skills
• Empathy and curiosity to deeply understand client needs
• A commercial mindset and the ability to spot growth opportunities
• Organizational skills and a structured approach to managing a portfolio
• Affinity with SaaS or B2B tech (preferred but not required)
• Comfort working in a fast-paced, startup-style environment

Growth Path

We're committed to your growth. In this role, you'll have a clear development path:

Junior CSM Medior CSM Senior CSM, with progression based on performance and client complexity. Medior / Senior roles involve managing larger, more strategic enterprise accounts.

What We Offer

• Competitive base salary + variable compensation
• Hybrid working: 3 days per week in-office (Monday & Thursday fixed team days)
• Travel reimbursement, learning budget, and pension plan
• A one-year contract with the potential for extension
• A people-first culture with strong values, ambitious goals, and fantastic team lunches!

Interview Process

1. Introductory Interview - 1-hour session with the CS Lead
2. Case Interview - With the CS Lead and Head of Customer Success
3. Final Interview - Conversation with a member of the management team
4. (The first interview can be online; subsequent rounds are preferred on-site)

Why Join Us?

You'll be part of a vibrant, supportive team that's driven by shared goals and a passion for making a difference. We celebrate progress, support each other's growth, and believe that collaboration and impact go hand-in-hand. If you're looking for a place where your work truly matters-and where you'll enjoy coming in on Mondays-this is the opportunity for you.

Ready to make your mark as a Junior Customer Success Manager?

Apply now and let's grow together.