Customer Success Manager

Customer Success Manager - RegTech / SaaS

Leeds X3 a week

Up to £35K + Bonus

A rapidly growing RegTech company is looking for a Customer Success Manager to join their high-performing, collaborative team. Their software suite helps regulated businesses stay compliant with Anti-Money Laundering (AML) regulations - and your role will be key to ensuring customers get maximum value from the platform.

What you'll be doing:

• Manage and grow relationships with high-value clients, with a focus on retention and revenue growth
• Lead face-to-face and virtual meetings to align client goals with product capability
• Create tailored success plans to support adoption and compliance outcomes
• Handle objections and escalations with professionalism and confidence
• Identify and mitigate churn risks proactively
• Collaborate with Sales, Product and Marketing on onboarding and upsell opportunities
• Stay current with RegTech and AML regulations, sharing insights with your team

What we're looking for:

• Proven experience in Account Management, Customer Success, or similar commercial roles
• Background in a regulated environment, ideally Financial Services
• Strong communicator, confident working with senior stakeholders
• AML, compliance, or SaaS knowledge is a bonus - but not essential

This is a great opportunity to step into a role with real impact, working with a business known for its supportive team culture and ambitious growth plans.

For more information, please apply!