Customer Success Manager / Support Lead at Well-funded customer engagement platform

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Customer Success Manager / Support Lead

Company Description: Well-funded customer engagement platform

Job Description: We are seeking a customer-facing professional to own key relationships and support functions within a dynamic platform. This role involves resolving complex issues, driving user onboarding and training, and tracking critical health metrics to ensure high customer satisfaction and retention. Ideal for operators who thrive in a fast-paced environment.

Location: Remote

Why this role is remarkable:

• Opportunity to shape customer experience for a diverse user base (B2B/B2C)
• Join a well-funded platform backed by top-tier VCs, poised for significant growth
• High impact role with autonomy to drive retention and satisfaction across the customer journey

What you will do:

• Own relationships with a book of customers or a support function
• Resolve complex customer issues and act as a voice of the customer internally
• Run onboarding, training, and education for new users or teams

The ideal candidate:

• 3+ years in customer success, support, training, or education roles
• Experience with ticketing/CS tools and structured processes
• Strong written and verbal communication; calm under pressure

How to Apply:

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Step 3. Login with your LinkedIn profile

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions

Step 5. If the hiring manager would like to meet you, Jack will make the introduction