Customer Success Intern

Headquartered in the vibrant city of Barcelona since 2013, Immfly strives to revolutionize the airline industry through cutting-edge digital solutions.

With a strategic global presence and offices across Europe, Asia, and North and South America, our scalable and customizable offerings encompass connectivity, retail, and in-flight entertainment. We reach millions of passengers across hundreds of destinations, making every flight one to remember.

Join our dynamic team and become part of a community committed to innovation, excellence, and enhancing the passenger experience.

The Role

We're looking for a motivated and proactive individual who's eager to learn and support our Customer Success team in ensuring that our users get the most value out of our solutions. This internship is a great opportunity to gain hands-on experience in client communication, account management, and cross-functional collaboration in a fast-paced, tech-driven environment.

What your day-to-day will look like

• Support the Customer Success team with all project management tasks related to aviation customers.
• Track and follow up on open tasks, ensuring proper coordination with internal teams (e.g. Product, Tech, Ops).
• Maintain and improve internal trackers and documentation, developing new ones to standardize processes across all customers.
• Participate in internal and client meetings, taking notes and following up on action points.
• Collaborate on the development of tools and processes that enhance the customer experience.
• Analyze customer feedback and usage data to identify pain points and areas for improvement.
• Contribute to preparing reports and materials for both internal and external stakeholders.

What you should bring

Technically

• Studies in Business Administration, Project Management, Economics, Aviation Management, Data analytics or a related field
• Advanced English & Spanish, both written and spoken
• Strong analytical and problem-solving skills to assess customer needs and interpret data.
• Proficient in Excel, PowerPoint, and data visualization tools.

Personally

• A team player with a positive attitude & energy
• You are a proactive, persistent, and results-driven person
• You are a continuous learner, with a huge curiosity
• You are organized with high standards of quality and precision in a fast-paced, deadline-driven environment
• You are resilient and take responsibility
• You have a goal-oriented mindset, coupled with trustworthiness and an excellent work ethic