Customer Success Associate

HIRING Customer Success Associate

• Short Description: We are looking for a driven individual to drive the relationship with our clients within our Customer Success Team, working closely with our Head of Customer Success to achieve hyper-growth objectives.
• Three Core Skills: (1) Problem resolution capacity with obsession to get things done, (2) Client obsession and strong communication skills, (3) Willingness to try new things and do whatever it takes!
• Language Requirements: Native Spanish + fluent English
• Location: Spain (ideally Madrid, open to Barcelona)
• Start date: July 2025

What makes Payflow unique?

The 21st century is the start of the on-demand revolution. Booking an Uber takes 2 seconds from your phone. Ordering a Glovo takes 5 seconds. Starting your favorite series takes an instant on your TV. And now, accessing your salary can be the same.

Payflow's mission is simple - we aim to bring financial wellbeing to everybody through financial education and access to fair and socially responsible financial products - offering employees the revolutionary social benefit that allows them to access their earned wages instantly, rather than waiting until payday.

In addition, our product Flexflow allows all employees to buy services and products with 25% savings, and therefore having up to 1.000 euros extra liquidity per year.

• Is it challenging? Of course, yes.
• Are we ready to do whatever it takes to make it happen? Yes - to the moon and beyond.
• Want to be part of this amazing team? Join us!

Ok, but what is the Customer Success Associate role about?

Our Customer Success Associate will focus on ensuring we deliver exceptional service and value to our clients, resulting in strong engagement and satisfaction among their employees. Some of the key tasks include:

• Define and implement client activation and engagement strategies.
• Coordinate and lead communication events and webinars.
• Provide day-to-day support to our clients, ensuring they maximize the value of our product.
• Implement B2C communications with our end-users to drive engagement.
• Introduce new initiatives that will enhance the client experience.
• Manage client relationships, including addressing concerns and identifying opportunities for upsell.
• Monitor client metrics and provide insights to improve overall satisfaction and retention.
• Suggesting improvements in the way we work to enhance client outcomes.

What do we offer?

• Full-time contract with a base salary of 25,000€ + 5,000€ in variable.
• The opportunity to join a fast-growing startup - we recently raised 10M€ to keep expanding!
• Plenty of room for personal and professional development.
• A clear career plan so that if you perform well, you can get promoted fast.
• Be part of one of the best 15 companies to work for in Spain.
• Employee benefits (e.g. Payflow, Health insurance, Streaming platforms, Gym membership, and much more).
• A young and ambitious team that knows when to work but also when to have fun (company events, beers, etc.).
• 23 days of holidays + 4 additional days off for team building events.
• Hybrid work environment, offering flexibility and work-life balance.

Sounds cool! What are we looking for?

More than anything else, we are looking for someone excited to join us and help us reach our challenging objectives. We are working hard to reach our goals, and we expect you to do the same!

This is a description of our 'ideal candidate':

• 2 years of experience at a start-up, consulting firm, tech company, etc.
• Experience in Customer Success or in client-facing roles (Sales, etc.)
• Native or fluent Spanish speaking ability and legal right to work in Spain. Availability to travel
• A strong entrepreneurial mindset and the drive to do whatever it takes. Ability to learn quickly
• Strong analytical skills, and familiarity with metric-driven objectives.
• Excellent people and persuasion skills to engage stakeholders and achieve project objectives.

The interview process will be the following:

1. Round 1: 30 mins - Adrián Hernández, Head of Customer Success - understanding of previous experience, motivations to join Payflow and the start-up world and career expectations, followed by Customer Success practical cases from our day to day.
2. Round 2: 40 mins - Sergi Tomas, COO - deep dive into Payflow and the Customer Success Associate role, together with a full business case to test the key abilities that will make you successful as a Customer Success Associate at Payflow.
3. Round 3: 30 mins - Avinash/Benoit, Co-founders - last Q's on the fit side, followed by two business cases to test your analytical and commercial skillsWant some TIPS for your interview? We like winning! And we want you to be the same! That's why our core values spell TIPS.

Try: Say 'yes' before 'no'

Improve: Never Settle

Push: Work hard but smart

Smile: Good vibes only

We are building a company based on these values, and we want you to know them in advance!