Customer Success Area Lead - Retention & Strategy

A leading AI CRM company in Greater London is seeking a Customer Success Area Lead to enhance customer value and mitigate attrition. In this role, you will collaborate extensively with sales leaders and key stakeholders, orchestrate alignment between accounts and investment goals, and review customer success metrics to recommend solutions. The ideal candidate has over 6 years of experience in customer success or sales and a strong proficiency in Salesforce's product suite. This position offers a collaborative environment focused on continuous improvement and customer satisfaction.