Customer Success & Project Admin Assistant
Posted 2 hours 25 minutes ago by Xypher
Job Title: Customer Success & Project Admin Assistant
The Company DigitalXRAID is a dynamic award-winning Cyber Security Company. We're experiencing rapid growth, offering industry leading Security Services.
We invest heavily in staff providing excellent career progression and full development.
Our Values- One team We Share The Load; We Support Each Other, Together We Are Stronger.
- Customer First They Are The Heart of The Business; We Love Them.
- Have Fun We Find The Fun In Everything We Do; We Smile, We are never Mood Hoovers.
- Be The Best Version of Yourself We show that we Care, We Make Things Better, We Are Great Role Models For Others.
- It's Good Enough is NOT Good Enough We Challenge Ourselves & Others; We Always Strive For Excellence.
- See it Through We are Accountable; We Take Ownership, No Ex scuses The Role
DigitalXRAID is looking for a Customer Success & Project Admin Assistant to join their Operational Team.
This is a great opportunity for someone with a few years' experience to kick start or step up in their career in an exciting industry within a fast growing company. The Customer Success & Project Admin Assistant will report to the Head of Operations and take responsibility for a number of project tasks and reporting our customers feedback.
You will be responsible for:
- Taking ownership of a variety of projects and updating projects within the project management software
- Supporting internal and external project progress and following up with stakeholders
- Scheduling meetings internally and externally for relevant projects and recording meeting minutes
- Liaising with the technical experts to finish projects on time, to scope
- Assisting customers with queries
- Looking for ways to improve processes
- Produce reports with regards to projects KPIs
- Working with other departments and providing project support
- Complete customer feedback calls
- Weekly, Monthly and quarterly CSAT reporting
- Updates on survey completions
- Updating and reviewing CSAT processes and procedures
- Salary Sacrifice pension scheme
- Private Medical Insurance
- Death in service benefit
- Buy/sell holiday schemeBirthday leave paid
- 33 days holiday Inc bank holidays
- Employee recognition
- Cycle to work scheme
- Employee Assistance Programme
- Workplace nursery scheme
- Discounted will writing
- 1-4 years' experience (desirable)
- Self-motivated
- Experience dealing with customers
- Excellent organizational skills
- Familiarity with Microsoft Office