Customer Success & Community Engagement Lead

Mears Group is seeking a Customer Success Co-ordinator in London to manage customer feedback and engagement while ensuring KPIs are met. This permanent, full-time position plays a critical role in advocating for customer needs and improving service delivery across contracts.

The ideal candidate will have a strong background in customer service and experience in a service-led environment, working closely with stakeholders and operational teams. The role offers an engaging work atmosphere with decent benefits.