Customer Service/Sales Agent

Customer Service/Sales Agent

Position Overview

Are you a confident and customer-focused individual who enjoys delivering great service while spotting opportunities to upsell?

We're looking for a motivated Customer Service Agent to join our team in a fast-paced, office-based environment.

This role is ideal for someone with strong customer service experience who is eager to develop their sales skills and grow within a supportive and energetic team.

Key Responsibilities

• Deliver Excellent Customer Service Provide friendly, professional, and efficient support to customers, ensuring a positive experience at every touchpoint.
• Sales & Upselling Identify opportunities to promote additional products and services through effective upselling techniques.
• Handle Objections Confidently manage customer concerns and objections, turning challenges into positive outcomes.
• Customer Engagement Build rapport with customers, understand their needs, and offer tailored solutions.
• Team Collaboration Work closely with colleagues to share ideas, improve processes, and maintain high service standards.
• Systems & Administration Accurately update customer records and manage interactions using internal systems.
• Compliance Follow GDPR and data protection guidelines at all times.

Requirements Essential

• Proven customer service experience
• Strong communication and interpersonal skills
• Ability to handle objections confidently
• Good IT skills, including Microsoft Excel, Word, and Teams
• Ability to follow processes and identify issues

Desirable

• Previous sales or upselling experience
• Experience working towards targets

Additional

• Industry experience not essential - full training provided

Working Hours

• Rotating shifts:
• 9:00 am - 5:30 pm
• 9:30 am - 6:00 pm
• One Saturday per month (9:00 am - 3:00 pm)
• Half day in lieu provided

What We Offer

• Salary: £26,436.80 + commission
• 28 days holiday (no bank holidays)
• Company pension scheme
• Free onsite parking
• Full training provided
• Supportive, team-oriented office environment
• Clear opportunities for progression

Location

• Office-based role

Apply Now

If you're passionate about customer service, confident in handling objections, and eager to develop your sales skills, we'd love to hear from you.

Join our team and build a rewarding career in a supportive environment!