Customer Services Unit (CSU) Advisor NIHE
Posted 3 days 19 hours ago by Employers for Disability NI
Ref: 2026-113
Salary: £26,403 - £27,254 per annum. We also have an excellent defined benefit pension scheme.
The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive
tenants and work in partnership with others to resolve issues.
To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.
The essential criteria are detailed in the Candidate Information Pack.
Candidates must meet the following requirements:
- Possess one of the following qualifications:
- i) Possess five GCSEs or equivalent qualification PLUS at least one years' customer service experience
OR
- (ii) Can demonstrate at least 2 years' customer service experience AND can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training
- Experience in using a range of computer packages including Word, Excel, Outlook, etc.
Immediate vacancies are based in Belfast.
A reserve list will be created for 12 months for all areas should any additional permanent or fixed term vacancies arise. Please select your preferred location/s:
(please note that you will only be considered for vacancies in your selected areas and additional areas cannot be added after the application form has been submitted)
- BELFAST REGION - Belfast
- NORTH REGION - North East - Ballymena
- NORTH REGION - West Area - Derry/Londonderry
- SOUTH REGION - South - Craigavon
- SOUTH REGION - South - Newtownards
Further information, including detailed job requirements and application form, is available from our website or by:
Telephone:
Email: