Customer Services Team Leader

At UWE Bristol, our Accommodation Services department provides a welcoming home to thousands of students and visitors each year. As Customer Services Team Leader, you'll play a central role shaping the student experience through leading a team of Customer Service Assistants and Post Room staff, coordinating daily operations, and ensuring every student receives the highest standard of service and support. You'll be involved in everything from welcoming new arrivals and supporting international students, to improving our post and parcel services and leading annual student surveys.

The role offers variety and responsibility: you'll recruit and develop staff, manage rotas and workloads, resolve queries and complaints, and collaborate with colleagues across the University. You'll also help drive sustainability initiatives and contribute to the development of new communications and services. If you thrive in a busy environment and enjoy problem solving, this is the perfect opportunity to grow your skills and advance your career.

About you

We are looking for someone who is passionate about delivering exceptional customer service and that will thrive in a busy, people focused environment. You will have experience supervising, managing and motivating teams, recruiting and developing staff, and communicating clearly and empathetically with colleagues and customers.

Your organisational skills enable you to manage rotas, workloads, and deadlines, while your proactive approach helps you resolve problems and improve processes. A key element will be to build strong relationships and collaborate effectively across Accommodation Services and other departments to ensure the best possible experience for our students.

An interest or experience of using technology or higher level IT skills in a customer facing setting would be an advantage.

Where you will be working

UWE Bristol is a campus based University, with vibrant campus communities that are central to student life. Accommodation Services operate accommodation across various accommodation locations, the Frenchay Campus will be your primary base, however there may be an expectation to travel to other campuses and accommodation sites regularly.

This role is based on site for all your time.

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.

We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We're part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision making, and problem solving. Join our supportive community and thrive.

We particularly encourage applications from global majority candidates as we are currently under represented in this area, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we encourage applications from disabled or neurodivergent candidates.

Interview Details

Interviews are scheduled to take place at our Frenchay Campus on week commencing 30March 2026.

Employment Details

This is a part time, fixed term post, working 30 hours per week - Tuesday - Saturday. 6 hours per day, typically 13:00 - 19:00 to be discussed. Salary includes an enhancement for hours worked on a Saturday of time and a half. Therefore the starting salary will be approximately £27,780. This role is expected to last until 31st October 2027.

This post is not available on a job share basis.

Salary offers are made in line with the University's salary assessment guidelines, reflecting your relevant skills and experience in parity with colleagues.

Right to Work in the UK

If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist . This role is not eligible for Skilled Worker visa sponsorship.

Next Steps

We'd love to hear from you - if this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible. We would welcome hearing your words rather than the use of AI in the completion of your submission.

We'll keep you informed of the outcome by email once shortlisting is complete.