Customer Services Supervisor
Posted 2 hours 10 minutes ago by Thermotraffic
Ready to take the next step in your career? We're looking for a hands on Customer Services Supervisor to lead a small team and keep our operations running smoothly.
In this role, you'll be at the heart of our logistics operation-driving performance, supporting your team, and ensuring our customers receive the high level of service they expect.
Your Key Responsibilities- Lead and support a team of Customer Service Administrators and Warehouse Operatives
- Coordinate and allocate daily workloads in line with operational priorities
- Manage customer accounts, reporting and administration
- Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays
- Plan resources effectively to avoid delays and ensure smooth operations
- Maintain a safe, clean and compliant working environment
- Generate, check and issue weekly customer invoices accurately and on time
- Monitor performance and ensure company procedures and customer standards are met
- Investigate and resolve operational issues and non-conformances
- Implement and monitor corrective actions
- Maintain clear and professional communication with customers
- Ensure efficient use of warehouse space based on stock movement
- Support stock control coordination
- Ensure continuity of service during team absences
- Act as deputy for the Site Manager when required
You are a proactive team leader who thrives in a fast paced environment and takes pride in delivering excellent customer service.
- Experience in a supervisory or team leader role
- Strong people management and communication skills
- Hands on, solution oriented mindset with a "can do" attitude
- Organised and able to prioritise effectively
- IT literate with strong administrative and numerical skills
- Experience in logistics, warehousing or distribution (preferred)
- Ability to implement operational and Health & Safety procedures
- Comfortable working in a cold store environment
Experience in temperature controlled logistics is an advantage, but not essential.
What We Offer- Competitive, market based salary
- 25 days annual leave
- Pension and insurance schemes
- Training and development opportunities
- Career progression within a growing organisation
- A supportive and professional working environment
Thermotraffic delivers high quality, temperature controlled logistics solutions across the supply chain, with a strong focus on reliability, efficiency and customer partnership.