Customer Services Coordinator-French Speaking

Overview

Customer Services Coordinator - French Speaking. Colorcon is a world leader in formulated film coating systems, modified release technologies, specialty excipients and functional packaging for the pharmaceutical, nutritional, and animal health industries. The role serves as a liaison between customers and internal Colorcon departments, aiming to meet and exceed customer expectations and enhance customer relations and loyalty.

Colorcon has 26 technical service laboratories globally and more than 2100 employees dedicated to its customer base.

We value diversity, empowerment, and teamwork, and welcome applications from candidates with disabilities and those requiring reasonable adjustments during the recruitment process.

Responsibilities & Duties

• Communication: Support customers' inquiries through multiple channels (phone, email, chat); follow up on general questions with internal departments (Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production, Planning); facilitate issue resolution and coordinate returns and credit notes as needed.
• Order Management: Enter and process orders, calculate transit time and freight; proactively inform customers of at-risk orders; maintain accurate customer data and profiles.
• Pricing: Handle customer quotations for new business; follow up on open quotes; maintain price lists and send to customers on request.
• Product & Service Knowledge: Understand Colorcon's product portfolio and service offerings.
• Technology: Use My Colorcon Portal for registrations, pricing requests, and order changes or cancellations; assist customers with platform questions; navigate multiple platforms efficiently.
• Teamwork: Work independently and as part of a team; provide back-up coverage; collaborate across the organization to drive process improvement; share resources to strengthen team cohesion.
• Problem Solving: Handle nonstandard and complex inquiries; identify root issues and anticipate related concerns.

Minimum Qualifications

• Minimum of two years of customer service experience.
• Customer-oriented with the ability to adapt to changing customer needs; proactive and thorough in assessing if needs are met.
• Strong verbal and written communication and active listening skills; proficiency in English and French required.
• Ability to understand and input data accurately and use data to troubleshoot and recommend solutions.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook); able to navigate internal systems such as Oracle, Zendesk, My Colorcon, Customer Central, and Work Management.
• Ability to identify broader customer goals and help construct a path to customer success.

Location:
Flagship House, Victory Way, Crossways, Dartford, DA6 6QD
United Kingdom

Salary: Annually 30,000.00 - 30,000.00