Customer Services Coordinator

Customer Services Coordinator

Your new company
Hays are working with a large distribution business who are looking for a Customer Services Coordinator on a permanent basis. This is an exciting role working as part of a busy friendly office.
Your new role
As a Customer Services Coordinator, your role will involve:

Provide quotations for clients.

Liaising with Customers to find resolutions to any arising challenges within agreed SLA's.

Building and arranging consignments.

Maintain effective communication internally and externally.

Providing performance KPIS as per customer requirements.

Respond and address invoice queries in a timely manner.

Track and trace all customer consignments through to completion, liaising with European Partners/National Team.

Report failures and deal with complaints.

Respond to customer concerns and resolve or escalate where appropriate.

Ensure an understanding of customs requirements for both import and export shipments, seeking support from our internal departments should it be needed to ensure compliance.

What you'll need to succeed

• 5 x GCSE or equivalent Grade A - C including Maths & English.
• 12 months knowledge & experience of working in a road freight environment.
• Experience of working within a customer-facing environment.
• Good knowledge of geographical areas within the UK.
• High level of accuracy with attention to detail.
• Ability to work under pressure and to tight deadlines.
• Ability to work effectively under own initiative.
• Competent in commercial IT Microsoft 365 packages including Word, Excel, E-mail etc.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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