Customer Services Assistant - AR

Job Title: Customer Services Assistant

Department: Business Durham (Regeneration, Economy & Growth)

Location: Salvus House, Aykley Heads (with flexibility across County Durham sites)

Grade: 5

Role Overview

Provide administrative, customer service, and operational support to help deliver business services, events, and projects across Business Durham. Act as a first point of contact for enquiries while ensuring efficient day-to-day office operations.

Key Responsibilities

• Act as the first point of contact via phone, email, and in person, handling and tracking enquiries.
• Provide reception and general administrative support across office locations.
• Support the organisation and delivery of business events, including set-up and attendee management.
• Maintain office systems, databases, and processes to ensure efficient operations.
• Arrange meetings, book rooms, coordinate catering, and prepare spaces.
• Assist with purchase orders, post handling, and general office tasks.
• Support staff with travel arrangements, documentation, and event coordination.
• Help prepare reports, presentations, and briefing materials.

Skills & Experience

• Experience in administration and customer service roles.
• Strong organisational, communication, and IT skills (e.g. spreadsheets, databases).
• Ability to manage multiple tasks and work both independently and in a team.
• Friendly, professional, and customer-focused approach.

Additional Information

• Flexitime available; occasional out-of-hours work may be required.
• Must be flexible to work across different council sites if needed.

Summary

A varied support role combining customer service, administration, and event coordination, helping deliver services that support local businesses.