Customer Services Agent

Allstaff Office Division is recruiting for a Customer Services Agent to join our client's team in Renfrew. Our Customer Services Agents are a key point of contact for our customers, serving them in a friendly and professional manner with a strong customer service focus.

Customer Services Duties:

• Manage incoming and outgoing calls with a professional telephone manner.
• Collect, record, and maintain accurate customer and order details.
• Provide accurate and valid information in response to all customer queries.
• Manage and resolve customer complaints.
• Undertake a variety of administrative tasks.
• Develop stock and product knowledge to assist with customer queries and order processing.
• Update customer accounts with accurate transaction and order details.

Candidate Requirements:

• Previous customer service experience of at least 12 months is required.
• Essential Microsoft Outlook and email skills.
• Excellent listening and communication skills with strong attention to detail.
• A customer-focused approach with confidence working independently and as part of a supportive team.

Work Pattern: Part time, 24 hours per week. Shift times are 08:30am - 5:00pm (with a 30-minute lunch break). Flexibility in working hours to meet customer demand and cover team holidays is essential.