Customer Services Advisor
Posted 4 hours 24 minutes ago by Halfords
Job no: 565969
Work type: Part time, 20 hours per week
Site: Taunton
Categories: Retail Colleagues
Location: Somerset
Salary: £11.05 - £12.91 per hour
Business Area: Retail
- Age 21+ £12.91 per hour
- Under 21 £11.05 per hour
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all.
You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem solving skills alongside your ability to work quickly and efficiently. Ideally you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in retail or elsewhere in the Group.
Responsibilities- Deliver great customer service in a retail sales environment.
- Provide fitting services for car parts, technology and cycle building/servicing.
- Work efficiently and quickly while maintaining service quality.
- Collaborate with colleagues to meet sales targets and customer satisfaction.
- Experience delivering excellent customer service, ideally in retail sales.
- Proactive approach to helping customers and understanding their needs.
- Availability to work on a rota basis, including weekends.
- Some knowledge and skills in car parts fitting and cycle repair (preferred).
- Experience of working towards and achieving sales targets (preferred).
- 25% off most products in Halfords Retail stores and online.
- Up to 50% off your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- At least 25% colleague discount at Tredz.
- Life Assurance.
- Uniform.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- Employee assistance programme offering free, independent, confidential support and counselling 24/7.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of heavily discounted bikes.
- Option to join our Sharesave scheme - save to purchase shares at a 20% discount.
- Wagestream - a financial planning app; access up to 30% of your pay as you earn it and save automatically from your salary.
- Health Cash Plan - claim cash back towards healthcare costs and access health and well being services.
At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proudly welcome applications from all backgrounds and embrace diversity within our One Halfords Family.