Customer Services Advisor

role so we are looking for people who love talking to people!We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based Responsibilities: On behalf of Alliance Healthcare, the Customer Service Advisor is responsible for handling all incoming contacts from internal and external contacts either via phone, fax or email. They will answer all enquiries and ensure the accuracy and timeliness of all orders and invoices. Supporting the other teams within Customer Service but undertaking general administrative tasks where required Respond to customers' enquiries regarding prices and product information in a knowledgeable and professional manner, ensuring that the customer is informed of all specific requirements relating the ordering of each item and that those queries are logged on the appropriate system for future reference or conversion. Conduct general administrative tasks such as managing and distribution of the post as well as the incoming email and fax queues ensuring archiving and filing kept up to date Take ownership of you own performance ensuring you achieve all KPI's, objectives and SLA's required for your role as agreed by your line manager. First and foremost you will love talking to people and be passionate about delivering excellent customer service experience.Ideally you will have previous customer service experience although not necessarily in a contact centre environment, however if you believe you have really strong interpersonal skills and can build relationships over the telephone then we want to talk to you.You will need a basic understanding of technology with good keyboard skills and the role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately on to the various systems that we use.Previous experience of working to targets and SLA's In return we will offer you a competitive salary and benefits package including: Perks at Work with discounts in various retailers Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on