Customer Services Advisor

Overview

Apply now Job no: 564221
Work type: Part time, 20 hours per week
Site: Ballymena
Categories: Retail Colleagues
Location: Antrim
Salary: £11.05 - £12.91 per hour
Business Area: Retail

Love all things motoring and cycling? Great with customers?

Responsibilities

You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. You'll be delivering market-leading standards of service and developing practical problem-solving skills while working quickly and efficiently.

We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. You'll be delivering market-leading standards of service, after all. You'll typically be involved in fitting car parts and servicing cycles, with training provided.

Benefits

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year from a range of bikes discounted
• Option to join Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream - access up to 30% of your pay as you earn it
• Health Cash Plan - cash back towards healthcare costs

Qualifications & Requirements

To be successful in this role you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Preferred

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

About us

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.