Customer Services Administrator

Customer Services Administrator

Your new company
Hays are working with a large retail-based organisation who are looking to recruit a Customer Services Administrator on a temporary to permanent basis. You would need to start immediately due to a large new project which has been won.
Your new role
As a Customer Services Administrator, your role would be working in a fast-paced environment. You will be responsible for managing and supporting our B2B customer service operations. Your role will involve handling customer enquiries, processing orders, and ensuring a seamless customer experience. You will work closely with various departments to resolve issues and maintain high levels of customer satisfaction.
As a Customer Services Administrator, your role will involve:

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
• Process customer orders and ensure accurate data entry.
• Coordinate with internal teams to resolve customer issues and provide updates.
• Maintain customer records and update databases.
• Assist in the preparation of reports and documentation.
• Provide support for customer service projects and initiatives.
• Ensure compliance with company policies and procedures.

What you'll need to succeed

Proven experience in a customer service or administrative role, preferably in a B2B environment.

Excellent communication skills, both written and verbal.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize effectively.

Proficiency in Microsoft Office Suite and CRM software.

Ability to work independently and as part of a team.

Immediate availability to start.

What you'll get in return

Competitive salary and benefits package.

Opportunities for professional development and growth.

Friendly and supportive work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#